Retention
Acquiring a new customer costs 5–25× more than retaining one. Yet most brands spend 80%+ of their budget on acquisition, and a customer who buys once is funding growth that never compounds (source: Bain & Company).
Customer retention marketing fixes that economics. Arora Media builds retention programs on segmentation, post-purchase logic and lifecycle architecture, so every acquired customer is systematically converted into a second, third and tenth purchase.
A clear diagnostic
of your program
Week one is diagnostic. You receive a full report on what is working, what is not, and a ranked list of revenue opportunities.
Full strategy approved
before execution
The campaign calendar is presented before any execution begins. Every decision is visible and signed off.
Builds go live in order of
revenue impact
The highest-impact automations go live first, typically within the first 30 days, so you see results while the rest of the program is built.
Monthly reviews and a 30-
day roadmap
Every month: performance against launch baselines and a prioritized plan for the next 30 days. The program does not plateau. It compounds.